- peacecampAsked on February 25, 2015 at 12:48 PM
I got an e-mail this morning saying congratulations you have been updated to premium, despite the fact that I have already been a premium member. Now all my forms are gone. How do I get them back? How do I prevent this in the future. This is very urgent.
- JotForm SupportSeanAnswered on February 25, 2015 at 02:46 PM
I checked your account and I am seeing that you have multiple forms listed.
Can you say which of your forms are missing from the list? Have you embedded any of your missing forms anywhere? If so, can you provide the link for those pages so that we have that this issue addressed for you?
It is possible that you might also be experiencing a cache related problem so ensure that you clear your browser cache as well to see if your forms will appear afterwards. Please let us know the outcome.
- peacecampAnswered on February 26, 2015 at 08:49 AM
Thank you for looking into this. I believe what happened is that the e-mail regarding billing went to one e-mail account, and then when I tried to log in with that account it was not showing any forms. After receiving your reply via my other e-mail account I was able to see the forms again.How can I change the billing info to match the log in info?
- JotForm SupportKiranAnswered on February 26, 2015 at 12:52 PM
Thank you for updating us that you are now able to see your forms on your account. Your question related to updating information on billing info has been moved to a separate thread and shall be addressed shortly.
Thank you for using JotForm!