What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I noticed that you have a previous thread where you are experiencing this same account subscription upgrade problem. Your upgrade is currently being addressed on your previous thread.
It is best that you only have a single thread for your issue so that was can properly track your inquiry's process. So all your future updates on your account upgrade inquiry should be stated on your previous thread.
You can reference it here: