What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Does having a subscription form affect other forms

    Asked by PurpleParade on February 25, 2015 at 02:46 PM

    I have a couple donation forms in which a donor (I'm with a non-profit) in which a donor can give a certain amount. These were set up as "selling products" when setting up the payment tool.

    I wanted to set up a form in which people can donate monthly to my org, and my research led me to having a form and choosing to "sell subscriptions" when setting up the payment tool. When going to do so, I received the following message:


    Switching from product to subscription will clear all your saved payment items.
    Are you sure you want to proceed?


    The way I interpret this is that I can either have all subscription forms or all product forms but I can't have both. Am I reading this correctly?

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on February 25, 2015 at 04:43 PM

     The message you get tells you that you cannot have both ways in the same form. But you can create a form with a subscription payment and then create another one that accepts donations.

    It you change that particular form, it won't affect the rest of the forms you might have configured the opposite way. I hope this is clearer now.

  • Profile Image

    Answered by PurpleParade on March 12, 2015 at 11:30 AM

    Thanks so much Jeanette.

  • Profile Image

    Answered by KadeJM on March 12, 2015 at 12:37 PM

    On behalf of Jeanette you are very welcome! :)