What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submitted image is not being shown properly

    Asked by mtzrose2001 on February 25, 2015 at 03:01 PM


    I received a submission to my jotform. However the image that was sent, can not be downloaded. Can you tell me what is going on here?

  • Profile Image

    Answered by Ben on February 25, 2015 at 05:06 PM

    I took a look at your submissions and I see the issue.

    I have tried to re-upload the file for you, but it did not seem to work.

    When this happens usually it means that the connection of the user that was submitting the jotform was broken during the submission, causing it to not display properly.

    I will still raise this to our developers to see if they might be able to re-upload the file for you and they will update you through this thread in regards to this.

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    JotForm Support

    Answered by liyam on March 01, 2015 at 04:49 AM

    Hello mtzrose2001,

    I tried to search for the files but I could not find it.  It's possible that the upload failed to complete when the form was submitted causing the file to go corrupt and irretrievable. What I can recommend is to contact the person who submitted the file and ask for him to upload it again.

    If you have other questions or concerns, please do let us know.

    Thanks for your understanding and we apologize for this inconvenience.