What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why are responses to my forms showing up blank in my inbox?

    Asked by Sjohn on February 25, 2015 at 03:20 PM

    In two forms Jotform shows that I have responses, but when I try to view them in my inbox they are all blank. They are sent by email and have the correct info. why can I not see this info in my inbox?

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    JotForm Support

    Answered by Mike on February 25, 2015 at 05:42 PM

    Thank you for contacting us.

    The Inbox and Submissions page are blank since there are no fields on mentioned form #50124777289968.

    Please note that it is not safe to delete fields from a live form as we delete associated submission data. We inform the form owners with the next warning in editor.

    If you would like to stop new submissions, it is possible to disable the form, or hide the form fields.

    In order to restore the submission data, you might try restoring the form to the previous state using Form Revision History tool. There is a chance that you will see the submission data once you restore the form to its original state.

    Please feel free to contact us if you need any further assistance. We will be happy to help.