What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by Rupert on October 24, 2011 at 03:55 AM

    Dear JotForm,

    Are you aware that some people are using your form-engine to steal credit-card information, which could result in a legal dispute?


    Best Regards


  • Profile Image
    JotForm Support

    Answered by joey on October 24, 2011 at 04:05 AM


    We are trying to get infront of the illegal use of our service. We have a bayesian phishing filter which suspends both accounts and forms which are seen as potential threats. However, our system is not perfect like all the other systems and hackers and phishers find a way around the system as you know too. We also check forms manually to see if they are used in illegal ways. Sometimes, our users report us the hackers and we take action immediately. We try our best to block these illegal activities and we too are not content when our service is used that way.

    Thank you for informing us about this situation and we are aware of the situation. If you encounter an illegal form or user like that please inform us immediately.

    Have a good day.