What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have made payment for the premium plan, but my account status still hasn't been updated?

    Asked by eyetoeye on October 24, 2011 at 07:13 AM

    I have made payment for the premium plan, but my account status still hasn't been updated?

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    JotForm Support

    Answered by joey on October 24, 2011 at 07:19 AM

    Hi,

    I can see that your account is upgraded to premium and it is active right now. You can see here that your counters have increased at the my forms page.

    Is there any other questions that bothers you? Please feel free to ask.

    Have a good day.

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    Answered by eyetoeye on October 24, 2011 at 07:25 AM

    Thanks for the prompt response. I logged out and re log in and now I see that it is updated. Solved. Thanks.