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    Pending Submissions Appears Down

    Asked by QBMadeEasy on August 23, 2010 at 11:30 AM

    Good Afternoon:

    I have a few people who registered on one of my forms, but did not use the Paypal payment tool after submission. I have received payment by an alternate means, and I would like to "complete" their registrations. Usually these entries are viewable/editable on the report by clicking "Pending Submission". For some reason, the button is grey, and I am unable to access them. I just filled one out manually on my own, and it still did not work. I think this might be a glitch somewhere. Any ideas?

    Thank you,

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    JotForm Founder

    Answered by aytekin on August 24, 2010 at 04:14 AM

    Fixed now. You should now see the Pending Submissions button fine.

    We are introducing new reporting and submissions page features. That has caused this problem. I will make a new blog post about the new features today.

    Thanks for your patience.