can't cancel subscription

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    edisoncares
    Asked on October 24, 2011 at 09:58 AM

    I found the plimus email when I upgraded to Jotform premium, and I used all of the info from it to try to login or get my password from Plimus, but none of it is working.  I want to cancel the subscription associated with edisoncares@asis-nj.com jotform account.

    Please cancel it

  • Profile Image
    allanftd
    Answered on October 24, 2011 at 10:59 AM

    Hi edisoncares,

    We can downgrade your account for you. For verification purposes, may we ask for the order reference number of any of the receipts sent to you by Plimus?

    We'll await your response so that we can further assist you. Please let us know if you have any other questions or concerns.

    Allan

    JOTFORM SUPPORT

     

  • Profile Image
    allanftd
    Answered on October 24, 2011 at 12:21 PM

    Hi Kristin,

    As requested, we have cancelled your JotForm Premium account. You will no longer be billed for this subscription in the future unless you upgrade once again. The downgrade will take effect on 2011-10-27.

    Please let us know if you have any other concerns.

    JOTFORM SUPPORT