What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    can't cancel subscription

    Asked by edisoncares on October 24, 2011 at 09:58 AM

    I found the plimus email when I upgraded to Jotform premium, and I used all of the info from it to try to login or get my password from Plimus, but none of it is working.  I want to cancel the subscription associated with edisoncares@asis-nj.com jotform account.

    Please cancel it

  • Profile Image

    Answered by allanftd on October 24, 2011 at 10:59 AM

    Hi edisoncares,

    We can downgrade your account for you. For verification purposes, may we ask for the order reference number of any of the receipts sent to you by Plimus?

    We'll await your response so that we can further assist you. Please let us know if you have any other questions or concerns.

    Allan

    JOTFORM SUPPORT

     

  • Profile Image

    Answered by allanftd on October 24, 2011 at 12:21 PM

    Hi Kristin,

    As requested, we have cancelled your JotForm Premium account. You will no longer be billed for this subscription in the future unless you upgrade once again. The downgrade will take effect on 2011-10-27.

    Please let us know if you have any other concerns.

    JOTFORM SUPPORT