Problem Upgrading Account

We set up a form a few years ago to help one of our non-profit clients accept registrations for an annual event they host each March. We need to grant access to the non-profit client to be able to edit their forms and upgrade their account to accept more registrations, so we added them as a user. Because they had received more than 100 form submissions this month, they upgraded the account this morning so that people can continue to register. She sent me the confirmation email she received, but unfortunately, people trying to register are still getting an error message that the form has met its quota. Can you help! It's important that people be able to register as the registration page is being promoted in social media, and people are frustrated that they're having trouble signing up. Thank you!

Hi,

Since they may have paid with a different email address or the subscription may not have been properly applied, the account was indeed closed.  I checked our records for a payment made associated with your account and email address and was unable to find anything.  If you could let us know the payment/subscription confirmation number, we will be happy to get the subscription applied.

In the mean time, I reset your account limits and reactivated your account while we get things sorted.  Your client should be able to use their forms and such until we can get the subscription updated.

I don't see the the confirmation number in the email they forwarded me, but the email they used was pam.comer@emu.edu. Thanks!

I checked our logs and there was indeed a payment made from that address.  However it was used to upgrade a new account by the username "Pamcomer" rather than your account.  If you would like to have us move the subscription to your account, just let us know and we can take care of it.

If you would like to just have us move their forms to their upgraded account, we can do that also.  Let us know what how you would like us to proceed.

The forms are feeding a 3rd party Facebook app so that we could embed them on a FB tab - would moving the forms to their account cause anything to break, or would the embed code and everything stay exactly the same? My preference would be to move them to their account, I just don't want them to have more registration issues. Thanks!

Moving the forms should not change anything at all as far as embedded versions.  The form ID# and things of that nature that the embedded form are related to, do not change when we move them.  Everything should function as it did before.

Just let us know the ID of the forms you would like moved and we will be happy to take move them.

Great, thanks! There are four forms that need to be moved; 'Walk for Hope' is in each of their names. If I'm looking at it correctly, their IDs are: 

30150917839154

30151109571141

30076247722148

30151445386148

As requested we have moved your forms from your account to the newly upgraded account - Pamcomer. If you need further assistance from us, please share and we will be happy to help out.


Cheers!

Thank you all so much!

You're welcome. :)

You can contact us if you have any other issue and we will be happy to assist.


Cheers!