What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Attached documents (File Uploads) are not imported from Adobe Form Central automatically

    Asked by ProGRANT on February 26, 2015 at 10:53 AM

    How do I do this? The migration tool is not doing this automatically. 

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    Answered by Sean on February 26, 2015 at 01:54 PM

    By attached documents - do you mean files uploaded by users through your forms? All your files, data and forms should be imported automatically using our import tool. 

    I will pass this information on to developers for them to find the cause. All updates on your issue will be communicated via this thread. 


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    Answered by ProGRANT on February 27, 2015 at 07:04 AM

    I do mean that. I posted this response on another thread, and am reposting (in case it helps)


    Hi Jonathan,


    Yes, there are some uploaded attachments, but only from users that have continued to fill out the form when I embedded the code from jotform. The first 190 entries do not have the attachments, and those are the responses I imported from formscentral. 


    Do you have any suggestions as to how I can get those?



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    Answered by Sean on February 27, 2015 at 09:32 AM

    It is best that we have only one thread to address your data migration issue.

    I checked your previous thread and it appears that my colleague Jonathon is more in dept with this situation. I believe it would be best to place all further updates on this issue on that thread: http://www.jotform.com/answers/523380 

    That way we can better track the progress and have sufficient information so that our developers can resolve the issue for you if it needs to being escalated.


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    Answered by Sean on February 27, 2015 at 09:38 AM

    It appears that this thread was updated just now and your issue is being assigned to a developer. Please disregard what I mentioned earlier re updating the other thread - all updates should be posted here instead. 

    Our developers will notify you via this thread once an update is available for your situation.

    Thank you

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    Answered by ProGRANT on March 02, 2015 at 06:46 AM

    Dear Sean,


    Thanks for the update. I essentially need the import tool to also import .doc, .docx, .pdf, and .jpegs since I usually work with application forms, and applicants are required to upload CVs and the like....




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    Answered by Sean on March 02, 2015 at 10:31 AM

    You are most welcome. 

    I understand. This should have been imported also but our developers will look into it and provide an update to you once available.

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    Answered by ProGRANT on March 09, 2015 at 06:36 AM

    Dear Sean,

    Are there any updates?

    Thanks again for your help.



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    Answered by Ben on March 09, 2015 at 09:42 AM

    Unfortunately there is not much that we can tell you in regards to how much of the issue has been resolved nor when it would be finished, but what I can tell you is that our developers are working on the solution so that the files get properly imported to your jotform account and that as soon as it is finished you will be notified about it through this thread.

    I can also tell you that this was given highest priority and as such it will probably not take too long and as soon as there are any updates, we will be updating you on this thread.

    Thank you for your patience.

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    JotForm Founder

    Answered by aytekin on March 09, 2015 at 09:45 AM

    We have implemented the attachment import. We have started importing some of the accounts. It is going well so far. Once we import your attachments we will send an email to you so you will be aware of it. 

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    Answered by Heatmax on March 24, 2015 at 03:21 PM

    How is this process coming along?  

    I still am not able to access any of my attachments.
     Are you still working on completing the attachment import?  Thank you.
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    Answered by Ben on March 24, 2015 at 04:33 PM

    The attachments import is finished from what I see above in post by Aytekin and some imports have been started.

    Could you please tell us if you did not receive the email about the imports? If so we would forward that to our developers for inspection.

    Also, are you trying to access them over Submission Panel, or in some other manner?

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    JotForm Developer

    Answered by hasan on March 26, 2015 at 11:07 AM

    Hello ProGRANT,

    I'm sorry for this late response. You should have received emails about attachments import statuses.

    Do you have any problems with your attachments?

    Have a nice day!

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    Answered by EDevelopment on April 03, 2015 at 10:34 AM

    I am having the same problem.  The attachments from adobe formscentral were not transferred over to jotform... could you please help?


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    Answered by Ben on April 03, 2015 at 10:54 AM

    I have moved your post to a new thread @EDevelopment so that we can properly assist you in regards to it.

    You can find it here: http://www.jotform.com/answers/546033 and we will be replying to it shortly.