Autoresponders getting sent straight to Junk Mail, but they weren't before

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    IndySOW
    Asked on February 26, 2015 at 12:03 PM

    Last year, we set up autoresponders that notified award nominees that they'd been nominated and provided application information using a JotFrom form. However, this year the autoresponders are getting dumped straight into junk mail. Is there a way to verify that our sending somehow so that doesn't happen? We have award nominees who aren't aware they've been nominated. No bueno.

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    david
    Answered on February 26, 2015 at 02:26 PM

    Hi,

    Unfortunately it is up to the service provider whether or not something is interpreted as spam/junk.  Having a sender name in your notification increases the probably it will not be interpreted as spam and setting your notification to be sent from "noreply@formresponse.com" may get around current filters:

    Having your users mark the emails as not spam, will also help to ensure they are not filtered in the future.

    Here is a bit more in depth guide regarding this issues that includes servers to whitelist, in case all your users are under the same domain:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Let us know if you have any further questions and we will be happy to help.