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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Autoresponders getting sent straight to Junk Mail, but they weren't before

    Asked by IndySOW on February 26, 2015 at 12:03 PM

    Last year, we set up autoresponders that notified award nominees that they'd been nominated and provided application information using a JotFrom form. However, this year the autoresponders are getting dumped straight into junk mail. Is there a way to verify that our sending somehow so that doesn't happen? We have award nominees who aren't aware they've been nominated. No bueno.

    Page URL:
    http://form.jotform.us/form/40434514705145

    autoresponders junk Getting and information
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    JotForm Support

    Answered by david on February 26, 2015 at 02:26 PM

    Hi,

    Unfortunately it is up to the service provider whether or not something is interpreted as spam/junk.  Having a sender name in your notification increases the probably it will not be interpreted as spam and setting your notification to be sent from "noreply@formresponse.com" may get around current filters:

    Having your users mark the emails as not spam, will also help to ensure they are not filtered in the future.

    Here is a bit more in depth guide regarding this issues that includes servers to whitelist, in case all your users are under the same domain:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Let us know if you have any further questions and we will be happy to help.