- IndySOWAsked on February 26, 2015 at 12:03 PM
Last year, we set up autoresponders that notified award nominees that they'd been nominated and provided application information using a JotFrom form. However, this year the autoresponders are getting dumped straight into junk mail. Is there a way to verify that our sending somehow so that doesn't happen? We have award nominees who aren't aware they've been nominated. No bueno.
- JotForm SupportdavidAnswered on February 26, 2015 at 02:26 PM
Unfortunately it is up to the service provider whether or not something is interpreted as spam/junk. Having a sender name in your notification increases the probably it will not be interpreted as spam and setting your notification to be sent from "firstname.lastname@example.org" may get around current filters:
Having your users mark the emails as not spam, will also help to ensure they are not filtered in the future.
Here is a bit more in depth guide regarding this issues that includes servers to whitelist, in case all your users are under the same domain:
Let us know if you have any further questions and we will be happy to help.