What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can we setup the jotform to allow our users to continue later?

    Asked by AdrianeLang on February 26, 2015 at 12:44 PM
    - Users cannot save their answers and finish the form later.
    Save and continue continue later save entry
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    Answered by Ben on February 26, 2015 at 01:09 PM

    We actually have 2 different methods of saving the data to be filled out later.

    First option - using email sessions

    This is based on the email sessions which means that the data is stored on our server, but not counted as a submission and allows you to access it over the URL.

    A great thing about this setup is that it allows you to come back to it from any device - actually anyone to come to it, by providing the email next to the URL of the jotform.

    It however requires 2 submissions in order to create the URL with the email session and the jotform must have multiple pages if it is longer in order for the data to be saved.

    Basically each time you flip to a new page, the data on the previous is added to the already stored data on our server.

    You can see how to set it up here: How to Save Forms to Continue Later

    Second option - using Auto-fill feature

    This is great if you want the data to be locked to a specific device and if you want to save the data per field, instead of per page.

    It also requires only one submission to be made, not 2, but depending on the number of fields and complexity of the jotform as well as the users browser it might seem to slow the jotform down a bit.

    You can see how to set this here: How to Enable Auto Fill Feature

    Both are great and both do their job, it is up to you to decide which one of the two is best for you.

    If you have any questions along the way do let us know and we would be happy to answer them for you.