What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I want to downgrade back to the free level.

    Asked by rjmashburn on October 24, 2011 at 01:59 PM

    I needed the $9.95/mo plan while I was out of the country, but I don't need it now, as I will have 

    less than 100 submissions each month.

    I want to downgrade back to the free level.

     

    Thank You.

     

    Ron Mashburn

    Mashburn Electric Co.

    user# 13087516496631709188841

  • Profile Image
    JotForm Support

    Answered by liyam on October 24, 2011 at 02:47 PM

    Hello Ron,

    I have now canceled your subscription for you, you will not get charged again.  Your account status will be downgraded after the period of what you have paid for expires, which is on November 23, 2011.  Feel free to resubscribe anytime you will need the Premium subscription again.

    If you have other questions or concerns, please let us know.

    Thanks and warm regards,

    Liyam