What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why am I unable to access my forms when I paid a subscription?

    Asked by mnaec1 on February 26, 2015 at 05:32 PM

    Why am I unable to access my forms when I paid a subscription?

    My Forms unable to access
  • Profile Image

    Answered by mnaec1 on February 26, 2015 at 06:12 PM

    This is really urgent, as I have staff who need to use the forms. Please advise as soon as possible.

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    JotForm Support

    Answered by jonathan on February 26, 2015 at 08:30 PM

    We apologize for the delayed response.

    I was able to trace the upgrade subscription payments.

    I have now fixed this on your jotform account/username mnaec1

    If you login back to jotform http://www.jotform.com/login you will see that your subscription is now at PREMIUM plan.

    Please let us know if there is more we can assist you with.

    Thanks.