Why am I unable to access my forms when I paid a subscription?

  • mnaec1
    Asked on February 26, 2015 at 5:32 PM

    Why am I unable to access my forms when I paid a subscription?

  • mnaec1
    Replied on February 26, 2015 at 6:12 PM

    This is really urgent, as I have staff who need to use the forms. Please advise as soon as possible.

  • jonathan
    Replied on February 26, 2015 at 8:30 PM

    We apologize for the delayed response.

    I was able to trace the upgrade subscription payments.

    I have now fixed this on your jotform account/username mnaec1

    If you login back to jotform http://www.jotform.com/login you will see that your subscription is now at PREMIUM plan.

    Please let us know if there is more we can assist you with.

    Thanks.