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mnaec1Asked on February 26, 2015 at 5:32 PM
Why am I unable to access my forms when I paid a subscription?
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mnaec1Replied on February 26, 2015 at 6:12 PM
This is really urgent, as I have staff who need to use the forms. Please advise as soon as possible.
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jonathanReplied on February 26, 2015 at 8:30 PM
We apologize for the delayed response.
I was able to trace the upgrade subscription payments.
I have now fixed this on your jotform account/username mnaec1
If you login back to jotform http://www.jotform.com/login you will see that your subscription is now at PREMIUM plan.
Please let us know if there is more we can assist you with.
Thanks.