Why am I unable to access my forms when I paid a subscription?

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    mnaec1
    Asked on February 26, 2015 at 05:32 PM

    Why am I unable to access my forms when I paid a subscription?

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    mnaec1
    Answered on February 26, 2015 at 06:12 PM

    This is really urgent, as I have staff who need to use the forms. Please advise as soon as possible.

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    jonathan
    Answered on February 26, 2015 at 08:30 PM

    We apologize for the delayed response.

    I was able to trace the upgrade subscription payments.

    I have now fixed this on your jotform account/username mnaec1

    If you login back to jotform http://www.jotform.com/login you will see that your subscription is now at PREMIUM plan.

    Please let us know if there is more we can assist you with.

    Thanks.