I cant access my secure form

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    MicheExpo
    Asked on October 24, 2011 at 03:02 PM

    My weblink to my form is not working at the current time  https://www.jotform.com/form/12484058174  yet when I preview it via my JotForm account is does display.  

  • Profile Image
    fxr
    Answered on October 24, 2011 at 03:19 PM

    Your form is available at https://secure.jotform.com/form/12484058174

    I do notice an issue with the https://www.jotform.com domain on your form however. Its only affecting your form, its not site wide.

    I cloned your form and its fine on the https://www.jotform.com domain.

    One thing I did notice, your images arent stored in a secure location, so web browsers will report that the form isnt on a completely secure connection. Its probably worth changing that.

     

    On your embedded images, can you change their location to a secure one & resave your form? (just put a https:// instead of http://

     

    Can you just change those & let us know if that helps at all.

     

    Thanks.

  • Profile Image
    MicheExpo
    Answered on October 24, 2011 at 03:31 PM

    I changed the link to  https://secure.jotform.com/form/12484058174 as instructed and it appears to be working now. 

     

    Was that simple change all that needs to be done to make the forms secure?

     

    Thanking you in advance, Richard

  • Profile Image
    fxr
    Answered on October 24, 2011 at 03:57 PM

    https://secure.jotform.com & https://www.jotform.com are effectively mirrors. Both style addresses are valid for secure transmissions. Very occasionally we see synchronisation issues. It may just take https://www.jotform.com/form/12484058174  a few minutes to 'catch up', however it is usually instant. 

     

    & yes, only the change of address to that  https://secure.jotform.com/form/xxxxxx format is all that is required to have any form made 'secure'

    I have checked your form in a few browsers now, all images fine & all content is fine. All reporting your form on a completely secure connection.

     

    Hope that helps.