Unable to receive email notifications

  • Profile Image
    extendedstayshotel
    Asked on February 27, 2015 at 05:22 AM

    Hi Jotform

    This is my third support email about the same issue - not hear anything back from you.

    Please can you advise - The below website form is not forwarding emails even though jotform is enabled and receiving them.

    Regards,
    Richard

  • Profile Image
    Charlie
    Answered on February 27, 2015 at 09:12 AM

    Hi Richard,

    Upon checking your form in the website, it seems that you have embedded it in your website using your own iFrame and calling it on an outside source? May I know what embed code you are using? Could you try re-embedding the form using this code instead: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code.  After that, try doing a test submission and see if it works.

    I also noticed that you already have 2 other similar threads related to this, you can check them here:

    http://www.jotform.com/answers/507835 

    http://www.jotform.com/answers/518090 

    Could you please reply to us if you are receiving this post in your email.

    Thank you.