What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to receive email notifications

    Asked by extendedstayshotel on February 27, 2015 at 05:22 AM

    Hi Jotform

    This is my third support email about the same issue - not hear anything back from you.

    Please can you advise - The below website form is not forwarding emails even though jotform is enabled and receiving them.


    Page URL:

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    JotForm Support

    Answered by Charlie on February 27, 2015 at 09:12 AM

    Hi Richard,

    Upon checking your form in the website, it seems that you have embedded it in your website using your own iFrame and calling it on an outside source? May I know what embed code you are using? Could you try re-embedding the form using this code instead: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code.  After that, try doing a test submission and see if it works.

    I also noticed that you already have 2 other similar threads related to this, you can check them here:



    Could you please reply to us if you are receiving this post in your email.

    Thank you.