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  • Profile Image

    When I edit my submissions in View Submissions it is not saving

    Asked by sales@rrrogal.com on February 27, 2015 at 06:42 AM

    Hi,

    I make some correction to submission, but when I submit the form, changes does not save.

    Any clue?

     

    Regards
    Artur

    Page URL:
    http://form.jotformeu.com/form/43314431107341?

    save submission how to edit and Make submissions View Submissions
  • Profile Image

    Answered by Sean on February 27, 2015 at 10:00 AM

    I did a test submission on your form.



    After submission, I tried to edit my test submission under your account and it went through successfully. I added the work Edit beside my previously submitted text Sean Jotfom.



    Can you say which of the field you attempted to edit and it was not saved? A notification should be sent only to your notifiers for that form with any changes made. When you edit the form did you receive this notification and was the change shown in it? If the notification has the updated information, perhaps you are having a cache problem.

    I cleared your form cache and I would suggest that you clear your browser cache as well and try again to see if the issue persist. Please provide us with the outcome.


    Cheers!

  • Profile Image

    Answered by sales@rrrogal.com on March 03, 2015 at 10:22 AM

    Hi,

    I can edit almost everything, but I have problem editing "Configurable list" widget fields.

    Regards
    Artur

  • Profile Image
    JotForm Support

    Answered by Welvin on March 03, 2015 at 11:47 AM

    Hi Artur,

    What is the problem? Can you be more specific on that? I've tried doing it here and I see NO problem when editing the submission, the configurable list is showing fine. Perhaps, you have a problem when submitting the edited data in the widget?

    Please let us know!

    Thanks

  • Profile Image

    Answered by sales@rrrogal.com on March 03, 2015 at 12:23 PM

    Hi, 

    Thanks for reply.

    Yes, when I try to submit edited data in the widget it doesn't save.
    Is there any way to save it. I have some submissions which I need to correct and send edited submission to the person who filled the form.

     

    Regards

    Artur

  • Profile Image

    Answered by Carina on March 03, 2015 at 01:20 PM

    I tested and the Infinite list widget saved my changes:

     

    Which browser are you using? Do you receive any error message or are you able to submit the form normally? 

    Also which editions are you doing to the Infinite list submissions?

    Thank you for helping us understanding better this situation.

  • Profile Image

    Answered by sales@rrrogal.com on March 03, 2015 at 02:09 PM

    Hi,

    I'm using Chrome, and I can see that you submitted changes. I have no problem to submit it normally, and I don't receive any errors when submitting changes.

    I tried with firefox and it's working. Any idea how to fix it on chrome?
    What exactly should I clear in browser cache?

     

    Regards

    Artur

  • Profile Image

    Answered by Sean on March 03, 2015 at 03:05 PM

    OK. Thank you for the update.

    When clearing your browsing history you have multiple options to choose from. Choosing the options below in Chrome for the time frame specified might fix this problem.



    I was using Chrome when I did a test submission and edit on your form which worked just fine. Can you give this a try and let us know the outcome? We will await your response.