When I edit my submissions in View Submissions it is not saving

  • sales@rrrogal.com
    Asked on February 27, 2015 at 6:42 AM

    Hi,

    I make some correction to submission, but when I submit the form, changes does not save.

    Any clue?

     

    Regards
    Artur

  • Sean
    Replied on February 27, 2015 at 10:00 AM

    I did a test submission on your form.

    When I edit my submissions in View Submissions it is not saving Image 1 Screenshot 30

    After submission, I tried to edit my test submission under your account and it went through successfully. I added the work Edit beside my previously submitted text Sean Jotfom.

    When I edit my submissions in View Submissions it is not saving Image 2 Screenshot 41

    Can you say which of the field you attempted to edit and it was not saved? A notification should be sent only to your notifiers for that form with any changes made. When you edit the form did you receive this notification and was the change shown in it? If the notification has the updated information, perhaps you are having a cache problem.

    I cleared your form cache and I would suggest that you clear your browser cache as well and try again to see if the issue persist. Please provide us with the outcome.


    Cheers!

  • sales@rrrogal.com
    Replied on March 3, 2015 at 10:22 AM

    Hi,

    I can edit almost everything, but I have problem editing "Configurable list" widget fields.

    Regards
    Artur

  • Welvin Support Team Lead
    Replied on March 3, 2015 at 11:47 AM

    Hi Artur,

    What is the problem? Can you be more specific on that? I've tried doing it here and I see NO problem when editing the submission, the configurable list is showing fine. Perhaps, you have a problem when submitting the edited data in the widget?

    When I edit my submissions in View Submissions it is not saving Image 1 Screenshot 20

    Please let us know!

    Thanks

  • sales@rrrogal.com
    Replied on March 3, 2015 at 12:23 PM

    Hi, 

    Thanks for reply.

    Yes, when I try to submit edited data in the widget it doesn't save.
    Is there any way to save it. I have some submissions which I need to correct and send edited submission to the person who filled the form.

     

    Regards

    Artur

  • Carina
    Replied on March 3, 2015 at 1:20 PM

    I tested and the Infinite list widget saved my changes:

    When I edit my submissions in View Submissions it is not saving Image 1 Screenshot 30

     

    When I edit my submissions in View Submissions it is not saving Image 2 Screenshot 41

    Which browser are you using? Do you receive any error message or are you able to submit the form normally? 

    Also which editions are you doing to the Infinite list submissions?

    Thank you for helping us understanding better this situation.

  • sales@rrrogal.com
    Replied on March 3, 2015 at 2:09 PM

    Hi,

    I'm using Chrome, and I can see that you submitted changes. I have no problem to submit it normally, and I don't receive any errors when submitting changes.

    I tried with firefox and it's working. Any idea how to fix it on chrome?
    What exactly should I clear in browser cache?

     

    Regards

    Artur

  • Sean
    Replied on March 3, 2015 at 3:05 PM

    OK. Thank you for the update.

    When clearing your browsing history you have multiple options to choose from. Choosing the options below in Chrome for the time frame specified might fix this problem.

    When I edit my submissions in View Submissions it is not saving Image 1 Screenshot 20

    I was using Chrome when I did a test submission and edit on your form which worked just fine. Can you give this a try and let us know the outcome? We will await your response.