What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Does this save only to the jotform database a submission is partial?

    Asked by K on February 27, 2015 at 09:36 AM

    Just to clarify, does this still save to the database on jotform any partially completed forms? For example, if I had a long form with multiple pages, and wanted to make sure I was collecting even partially completed forms (to determine if people were getting stuck/which questions they were abandoning the form at, etc) would this solution allow me to do this? If not, is there any way I could get partially completed forms to save to the jotform database? Thanks for your help!



    This is a re-post of a comment on How to Enable Auto Fill on Forms

    JotForm long form thanks solution
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    JotForm Support

    Answered by KadeJM on February 27, 2015 at 11:58 AM

    To answer your question in short yes it is only saved into our database. The information would only be sent elsewhere if enabled by a form owner.

    Past that as far as saving this information it must be submitted in order for the database to be able to collected even if impartial there really isn't a way to enforce that.

    This is the reason why we have and recommend the AutoFill Feature to aid in the process in case a user exits the form prematurely the Browser will allow them to return and continue it from where they left off at as long as they revisit it before the cached information expires depending on your setup.

    Additionally though, you can always offer an option to edit this to the user or yourself even through the notification via an Edit Link Tag if enabled.

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    Answered by lc_test on February 27, 2015 at 12:02 PM

    I tried the autofill feature with partial submission (just filled out page 1 and 2 from a 4 page form, and then exited browser), but the partial data was *not* transferred to the jotform database, even though I had enabled Autofill.

    How do I get the partial data to transmit?  Thanks for your help!

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    JotForm Support

    Answered by KadeJM on February 27, 2015 at 02:12 PM

    I apologize as it seems that my above response may have caused some confusion.

    The AutoFill only saves this via browser cache to clarify my response more. The Autofill doesn't "transfer" this. It is only there as a backup so that if the user exits or the browser closes or reasons along those lines then the cached version should be reapplied to the form within the set amount of autofill time if the user revisits the form again later on to finish it.

    The only way to force the data to be "saved" would require the form to be submitted with information in some way. 

    The only way around that problem would be to either have them submit it with some of it filled in or alternatively you could have say one form gather a little bit of the info to start and that could then be sent into a second form using prepopulation along with a link for the user to use if they wanted to continue to fill it in at their discretion later on. You can see this guide here http://www.jotform.com/help/71-Prepopulating-fields-to-your-JotForm-via-URL-parameters for an example and a more detailed explanation about that.

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    Answered by breev on April 03, 2015 at 06:14 AM

    Hi, is there any way to have Autofill activated and delete any cached data after user submission? So after any final submission, the same user can re-start a clean form.

     

    Thanks in advance

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    JotForm Support

    Answered by Jan on April 03, 2015 at 08:27 AM

    Hi breev,

    I moved your inquiry to another thread so that we can assist you properly.

    This is the URL/ link of the new thread: http://www.jotform.com/answers/545925

    Thank you for understanding.