What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Issue with link not directing

    Asked by candlerosp on February 27, 2015 at 11:04 AM



    I'm having a strange issue with this link:




    Three out of five times this link has directed me to the form, but the other two I am getting a "page cannot be displayed" message. People have mentioned this happening before, but this is the first time I've encountered it. Any thoughts as to why this is happening?




    Stewart Voegtlin

  • Profile Image
    JotForm Support

    Answered by david on February 27, 2015 at 01:22 PM


    That is a strange issue indeed.  I checked the link several times in a few different web browsers and each time the form loaded properly.  I tried in Chrome, FireFox and IE, each one I was unable to replicate the "page cannot be displayed" error.

    Our developers may have been doing some updates or things of that nature to cause a bit of slowdown but if that was the case, it appears to have settled.

    If you are still having trouble loading the form consistently with the custom URL, let us know and we will be happy to have another look.