What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My form is no longer being processed

    Asked by on August 24, 2010 at 08:44 AM

    Our promote opportunity form stopped working on yesterday around 3 p.m. The form can be found here on our website http://www.vcnt.org/nonprofits_submit_opp.html

    Can you please let me know why the informaiton is no longer being processed through JotForm?? This is heavily used feature and our nonprofit clients are complaining that their information is not going through.

    Our staff has tried submitting information as well and the message received says that the form is not working.

    Any information you can provide is greatly needed and equally appreciated.

    Thank you!

    Ashley E. Hyder
    Volunteer Center of North Texas
    (214) 826-6767, ext. 236
    ahyder@vcnt.org

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    JotForm Founder

    Answered by aytekin on August 24, 2010 at 10:00 AM

    Hi Ashley,

    Your account is over quota. You should have received an email saying your account is over quota and it is scheduled to be disabled in a day.

    You will need to upgrade your account to Premium to be able to keep receiving submissions on this account:

    http://www.jotform.com/upgrade?username=vcnorthtexas