What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why are all of my forms disabled even though I have Standard Submissions still?

    Asked by dizneydonna on February 27, 2015 at 01:34 PM

    I understand why my SSL forms are disabled since I get 10 a month for those.  However, for my unsecured forms, I am no where near the limit and they have been shut down, as well.  Why is that?

     

    Thank you,

    Donna Andrews

    dizneydonna@enchantedworldvacations.com

    unsecured forms forms are disabled Secured vs Unsecured ssl submissions standard submissions submission limit
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    JotForm Support

    Answered by KadeJM on February 27, 2015 at 03:55 PM

    This happened because you went over the SSL Submissions.

    Since your account is at 11 SSL Submissions this has disabled your forms entirely because of it even if you have other submissions meaning you must wait for a reset or upgrade as this is how our platform is currently configured for submission limits.

    Are you still using the "secured form" somewhere? If so then it is still a possibility of reoccurring.

    What I would suggest removing the secured forms and then we can dial it back for you as a courtesy since this may not have been intentional and you can continue with your Standard Submissions of your unsecured forms but be advised that we can only reset it for you once.