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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Conditional Formatting Not working on Mobile

    Asked by sevenbridges on February 27, 2015 at 03:04 PM

    Hello,

    I set up a form where the user first selects what type of item they would like to order. Once they choose what they'd like, then the choices change based on their selection.

    This all works fine on a desktop computer, however, on  mobile ALL of the options show up even before a selection is made. Once a selection is made, nothing changes either. I've had it intermitently change the selections, but there should be nothing showing up until an initial selection is made as it does on the desktop version.

    You can see the form in action at: http://www.sevenbridgesbeef.com/order/order-beef-pork-chicken-eggs/

    Please help! Many thanks!

    Page URL:
    http://www.sevenbridgesbeef.com/order/order-beef-pork-chicken-eggs/

    Mobile Selection choices www
  • Profile Image
    JotForm Support

    Answered by KadeJM on February 27, 2015 at 04:34 PM

    To my understanding your conditions are working on your jotform in everything except when it is being used on mobile devices. Is that correct?

    I checked this on desktop and I can confirm it works good. I then checked this on my iPhone 6 and it's working perfectly there too for me.

    Do you happen to know what Mobile Device was being used that you found this issue on?

    Additionally, I've cleared your form caches to refresh this for you from our end to help.

     

    Windows 8.1 Chrome Test:

     

    iPhone 6 (iOS 8.1.3) Test:

     

  • Profile Image

    Answered by sevenbridges on February 27, 2015 at 07:34 PM

    Thank you! It seems to be working just fine now. I'm thinking the cache clearing did the trick. FYI: I only checked on Android devices. Two different tablets and two different phones with the same issue. Glad it's working fine now. Thanks again!

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    JotForm Support

    Answered by jonathan on February 27, 2015 at 08:06 PM

    Thank you for letting us know all is good now.

    Contact us again anytime for any assistance you need on JotForm.

     

    Cheers!