Conditional Formatting Not working on Mobile

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    Asked on February 27, 2015 at 03:04 PM


    I set up a form where the user first selects what type of item they would like to order. Once they choose what they'd like, then the choices change based on their selection.

    This all works fine on a desktop computer, however, on  mobile ALL of the options show up even before a selection is made. Once a selection is made, nothing changes either. I've had it intermitently change the selections, but there should be nothing showing up until an initial selection is made as it does on the desktop version.

    You can see the form in action at:

    Please help! Many thanks!

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    Answered on February 27, 2015 at 04:34 PM

    To my understanding your conditions are working on your jotform in everything except when it is being used on mobile devices. Is that correct?

    I checked this on desktop and I can confirm it works good. I then checked this on my iPhone 6 and it's working perfectly there too for me.

    Do you happen to know what Mobile Device was being used that you found this issue on?

    Additionally, I've cleared your form caches to refresh this for you from our end to help.


    Windows 8.1 Chrome Test:


    iPhone 6 (iOS 8.1.3) Test:


  • Profile Image
    Answered on February 27, 2015 at 07:34 PM

    Thank you! It seems to be working just fine now. I'm thinking the cache clearing did the trick. FYI: I only checked on Android devices. Two different tablets and two different phones with the same issue. Glad it's working fine now. Thanks again!

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    Answered on February 27, 2015 at 08:06 PM

    Thank you for letting us know all is good now.

    Contact us again anytime for any assistance you need on JotForm.