What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I contact a person w/ a technical question?

    Asked by Gale Roy  on February 27, 2015 at 04:52 PM

    Yesterday I signed up to use your site.  After creating one document for our arts council's website, I have been blocked from use of the site because of suspicious phishing.  I don't know what caused this issue, but I really need to use your program to upload a few documents to our website.  I completed the other inquiry form earlier today but have not received any communication.  Help!

    site document program not received
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    JotForm Support

    Answered by david on February 27, 2015 at 05:53 PM

    Hi,

    The form was automatically disabled by our system due to a few reason.  The age of your account, it only has one field that is title submission form and there is no actual title for the form.  Though It does not appear to be used for phishing purposes, those factors were enough for our system to suspend the form.

    Since you appear to be using your form for exactly what you said you are, I went ahead and reactivated your account.  A few suggesttions:

    Add a title to your form

    Replace your file upload field label with something less phishy(bad joke, it's Friday, long week)

    Add maybe another form with some fields in it just to give your account a bit more activity.

    That's it, let us know if you have any further questions and we will be happy to help.