What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to reply to sender's email address and not noreply@jotform.com

    Asked by musadzialle on February 28, 2015 at 07:40 AM

    Please advise the simple way of solving this problem. when a client submits a form through the website, I only need to click reply and have the sender email in the "To" field. 


    Currently if I click reply, its picking send name and email address is noreply@jotform.com


    How can i have the sender email address instead of noreply@jotform.com, thank you.

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    JotForm Support

    Answered by abajan on February 28, 2015 at 11:12 AM

    Thanks for asking. In order to prevent this, open the notification and change the Reply-to Email from None to Your E-mail, as shown below:

    When done, click Finish and save the jotform.

    If you need further help with this, please let us know.