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    I've deleted all submissions but am still running out of space

    Asked by Andrew Dubber  on February 28, 2015 at 07:54 AM

    Is this something that resolves in a couple of hours, or is there a bug? I've searched through the forums and it seems that auto-deleting doesn't reset the upload storage (any fix on that yet?) - but manually deleting all the submissions should have worked.

    The account in question isn't under my address, but geoff@stromatolite.com. We're managing this together. If you could send me an email to help, that would be appreciated. Geoff is away this weekend.

    Thanks for your help.

     

    Page URL:
    https://secure.jotformeu.com/form/50043006704339

    Submissions all submissions all thanks and
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    Answered by Sean on February 28, 2015 at 11:18 AM

    While checking your account it appears that you have embedded your form on your website using the secure script. You are currently subscribed to a free account which means your monthly limit is 10 SSL submissions - have a total of 12 SSL submissions made via your form. 



    Deleting submissions that were already sent through would not change the your usage amount. I would recommend re-embedding your form using non secure script - your monthly limit is 100. If you would rather use secure submissions I would recommend subscribing to one of our higher accounts here: http://www.jotform.com/pricing 

    To get the non-secure script for your form, please ensure you un-check the option that says Secure Form in the Embed options interface.



    All submission limits will be reset the 1st of every month so there is no need to worry. Your limits will be restored to 0 soon. I hope this information helped. Do not hesitate if further clarification is needed.


    Cheers!

  • Profile Image

    Answered by Andrew Dubber  on February 28, 2015 at 12:58 PM

    I'm pretty sure we're not embedding the form anywhere. Something odd going on. Anything else it could be?

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    Answered by Sean on February 28, 2015 at 02:24 PM

    Base on the link your provided it is possible that the site you have embedded the form on was done using the secure script - https://secure.jotformeu.com/form/50043006704339 

    https://secure in the form's URL is an indication that the Secure Form option was enabled before the code was copied. If you have not embed the form on a website but distributed the link provided above in an email or any other method, this is the reason why this is a spike in your SSL submissions. 

    Like I suggested earlier, it is best to double check the script use to embed your form on your website as well as ensure the non-secure URL for your form is being distributed via email or any other method explored to avoid future spike in your SSL submissions.

    A non-secure form URL should look like this: 
    https://www.jotformeu.com/form/50043006704339 

    I hope this information helped clarify your situation. If further info is needed please let us know