You keep charging me

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    IreneHahn
    Asked on February 28, 2015 at 07:55 AM

    I dropped down to the Free Basic account and yet you continue to charge my credit card.  How do we get this stopped and provide me a refund?

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    Welvin
    Answered on February 28, 2015 at 11:14 AM

    Hi,

    I can't find any record of cancellation since you made the payment to your account. If you did, it should be automatically cancelled and you won't be charged anymore.

    But anyway, I have just cancelled your subscription and refunded your last payment made for this month. Expect the refund returned to your account within 4-10 business days.

    Let us know if you have any further questions.

    Thanks