What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    You keep charging me

    Asked by IreneHahn on February 28, 2015 at 07:55 AM

    I dropped down to the Free Basic account and yet you continue to charge my credit card.  How do we get this stopped and provide me a refund?

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    JotForm Support

    Answered by Welvin on February 28, 2015 at 11:14 AM


    I can't find any record of cancellation since you made the payment to your account. If you did, it should be automatically cancelled and you won't be charged anymore.

    But anyway, I have just cancelled your subscription and refunded your last payment made for this month. Expect the refund returned to your account within 4-10 business days.

    Let us know if you have any further questions.