- IreneHahnAsked on February 28, 2015 at 07:55 AM
I dropped down to the Free Basic account and yet you continue to charge my credit card. How do we get this stopped and provide me a refund?
- JotForm SupportWelvinAnswered on February 28, 2015 at 11:14 AM
I can't find any record of cancellation since you made the payment to your account. If you did, it should be automatically cancelled and you won't be charged anymore.
But anyway, I have just cancelled your subscription and refunded your last payment made for this month. Expect the refund returned to your account within 4-10 business days.
Let us know if you have any further questions.