Asking for password in a form

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    Asked on March 01, 2015 at 07:56 AM

    My account was suspended because on a form I asked for a username and password, I explained that the form is for a member to close their account. I need to make sure it is them closing their account and not someone other than the owner of that profile. The information is information that I already have, But the owner of that profile and I, should be the only people with that information. That is why I asked for the password. To Verify it is them.

    But my question now is it ok to do this; I don’t want to break any rules. But Can I rebuild that form or not. In the past I have had people close accounts that they did not own, and it can make problems. Please let me know if I can do that now.

    My account is back now, But I deleted the form in question, But I don't think I needed to, They had reinstated my account before I deleted the form, Or I could not have logged on to delete the form

    Wes Roettger


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    Answered on March 01, 2015 at 11:21 AM

    You can read more about what you can and can't do with your forms here: 

    It's against our terms to ask for sensitive information such as passwords, so the answer is no, you cannot rebuild that form.

    Let us know if you have further questions.