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  • Profile Image

    Form is not sending the values of some fields

    Asked by kauseway on March 01, 2015 at 08:42 AM

    I have a 2 form process. The user fills out the first form and that information is passed to the second form to help calculate a quote.  From everything I can tell that information is being passed. This includes sqft, bed, bath and postal. 

    First form:

    https://naturalcarecleaningservice.com/book-now

    passes to second form.  Once the person fills out the second form:

    http://form.jotformpro.com/form/50005155818954

    located:

    https://naturalcarecleaningservice.com/book-now-checkout/

    It emails us the user details. All fieds are being filled in except sqft, bed, bath and maybe postal.

    These fields are hidden. Is that why they are not passing thru? I need to be able to email myself the data in those fields even if they are hidden.

     

    Tanks

    Page URL:
    http://form.jotformpro.com/form/50005155818954

    Emails hidden all and
  • Profile Image

    Answered by raul on March 01, 2015 at 12:06 PM

    I've checked your site and I saw that you're using webhooks to create the URL with prepopulated fields for your second form. The fields are working fine but since you're using conditional logic to show/hide them depending on the coupon code field this means that their value is handled dynamically with JavaScript (which leaves them empty when the field is hidden).

    On this case, I would suggest you to either make these fields visible or always hidden so their value will not be manipulated by any script and you can always get their values.

    I hope this helps.
    Let us know if you need further assistance.