What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    payment submission

    Asked by thelookbook on October 25, 2011 at 04:32 AM

    Hi,

    I would like to know if the payment submited is a recrurring payment, will this used up a quota of payment submission each month or it only used up as one payment submission the first time only?

  • Profile Image
    JotForm Support

    Answered by mliz on October 25, 2011 at 04:38 AM

    It is only used up as one payment submission during the initial signup of the user. The recurring payment during the succeeding months will be processed by the payment gateway and will not be counted against the payment quota of your form.

    Let us know if you have questions.

  • Profile Image

    Answered by thelookbook on October 25, 2011 at 07:27 AM

    Hi, if the user wants to cancel a recurring payment, how can they do that?

    If they want to change to other recurring plan, do they need to submit form again or change anywhere?

  • Profile Image

    Answered by allanftd on October 25, 2011 at 10:33 AM

    Hi thelookbook,

    You will have to do it on your payment gateway account. Therefore, the steps will vary depending  on the payment tool that you used. To my knowledge, they have to cancel the current subscription first in order to change their subscription to another plan (just like JotForm).

    Let us know if you have any other questions or concerns.

    Best,

    Allan
    JOTFORM SUPPORT