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Why did my test upload of a photo turn into a PDF?Asked by Borderzine on March 01, 2015 at 01:46 PM
I set up JotForm to receive files and tested by sending a photo. But all that showed up is a PDF with the submission date. Do I need to modify any settings?
Thank you for contacting us.
First of all, I recommend creating an account also before proceeding. You can use this link http://www.jotform.com/signup to signup using your email account.
As to the inquiry...
I checked the form on the website, I noted that it seems to be not the updated version of the form.
Try clearing first all of the embedded code of the form, and then re-embed using its iframe embed code instead. Then test/check again afterwards.
Follow this user guide on -Getting-the-Form-iFrame-Code
Contact us again anytime if issue remains.