What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why did my test upload of a photo turn into a PDF?

    Asked by Borderzine  on March 01, 2015 at 01:46 PM

    I set up JotForm to receive files and tested by sending a photo. But all that showed up is a PDF with the submission date. Do I need to modify any settings?


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    JotForm Support

    Answered by jonathan on March 01, 2015 at 04:28 PM

    Thank you for contacting us.

    First of all, I recommend creating an account also before proceeding. You can use this link http://www.jotform.com/signup to signup using your email account.

    As to the inquiry...

    I checked the form on the website, I noted that it seems to be not the updated version of the form.




    Try clearing first all of the embedded code of the form, and then re-embed using its iframe embed code instead. Then test/check again afterwards.

    Follow this user guide on -Getting-the-Form-iFrame-Code

    Contact us again anytime if issue remains.