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    Slow website loading where jotforms is embedded at in a specific time

    Asked by JohnSSmith on March 02, 2015 at 12:33 AM

    Guys

    One of our clients has complained stating -

    A very slow website - has crashed twice and not saved my information, and keeps stalling. This is not a great start

    Submitted 2015-02-28 20:50:47

    Were there any server issues at this time?

    Other clients have not reported any issues at all.


    We are trying to determine if it was a server issue or a client ISP/PC issue.

    I have provided the link below, however We are using the Secure Link, as well as the link that includes the clients email address for recover purposes.

     

    Page URL:
    http://form.jotform.co/form/50117732669862

    pc slow connection slower load
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    Answered by Ben on March 02, 2015 at 09:16 AM

    As far as I know there were no issues at that time on our side.

    We usually write about the issues to our status page: http://jotformstatus.com/

    As you can see the last one was in December 2014.

    Based on what you have mentioned, the issue has most likely been caused by the connection of the user since otherwise we would have many threads reporting similar issues on that day but so far there were none.

    Do let us know however if that happens again by some chance.