- matloftusAsked on March 02, 2015 at 01:38 AM
We are using a number of jotforms with Google Drive integration, and have just detected that some files are going astray. Instead of the submission PDFs going to the folder configured when the integration was set up, they are occasionally turning up in the top-level 'My Drive'.
I have seen advice from Jotforms on this forum, suggesting that removing and recreating the integration in a clean (no cache, cookies, etc.), but the error isn't consistent or frequent enough for us to be able to tell whether this has made any difference. It is nevertheless a major issue for us.
- CarinaAnswered on March 02, 2015 at 09:30 AM
I'm sorry to hear this. You have several forms shared with you, please let us know which forms are presenting this situation.
If possible also let us know when this started and which submissions are being sent to the wrong folder.
Regarding the Google Drive integration, are you using only one Google account or do you have several forms connected with several Google accounts?
Thank you for helping us understanding better this situation.
- matloftusAnswered on March 16, 2015 at 10:26 PM
Yes, we have multiple Google accounts connecting to various forms. The error seems to have been occurring since at least 13 Mar 2014. It most recently occurred on Feb 12 on form ID #50340795401954
- JotForm SupportjonathanAnswered on March 17, 2015 at 01:12 AM
May I inquire also if you have embedded the form http://www.jotformpro.com/form/50340795401954 on a website?
Can you share to us the URL of the website where we can check the form.
It is possible for issue to happen also due to script conflict.
Script conflict can happen if the form was embedded on a website using its script code, and if the website also uses some script like jquery. Usually re-embedding the form using the iframe code resolve script conflict issue.
I could not elevate this issue yet to our higher team support because we need to find more details on how to reproduced the reported problem. Currently, no other users yet had reported lately the same problem. So, it could also mean that it was not an issue on the integration but possibly due to other reason.
We will wait for your updated response.
- matloftusAnswered on March 18, 2015 at 06:49 PM
While some of our forms are embedded in our site, #50340795401954 is not. We now also have an entire set of forms where the Drive integration has failed completely - no submissions are propagating through to Drive at all.
I have already explained that we are not able to reliably reproduce the original error.
- JotForm SupportjonathanAnswered on March 18, 2015 at 08:52 PM
We apologize for any inconvenience caused. But so far, I still could not replicate the same issue the reason I could not submit yet a report to our higher team support if there is an issue with the Google Drive integration.
Can you please try test submitting also my test form http://www.jotform.me/form/50767429132457
I have integrated it to google drive, and you can checked the submission results on this shared Google drive folder.
The integration submission have properly located to the submission folder in google drive so far.
I also suggest to please let us know immediately if the issue consistently happens on your jotform integration.
As of now, I could not yet elevate the issue due to lack of sufficient information/details about the issue that I can explain to our developer.
- matloftusAnswered on March 18, 2015 at 08:57 PM
Clearly there is presently an issue with Drive integration, as reported by other customers in these threads:
I have made a submission as requested.
- matloftusAnswered on March 18, 2015 at 09:21 PM
On this thread:
..Raul suggests that re-integrating the forms should resolve this issue, but in our case it has not. We reintegrated all forms (yesterday) around 1645 AEST, and have received submissions since, but none have propagated to Drive.
- JotForm SupportjonathanAnswered on March 18, 2015 at 11:19 PM
May I also inquire if you were able to properly Authenticate the Google account during the integration process?
It is not successful if you only see a screen like this
If you do see it like this, you can fix it by redoing the integration process.
I have also elevated this thread to our higher team support. It is enough to see at least 2 different users reporting issue on the integration, although I was not able to reproduced it yet on my end.
I am sorry if I could not figure out a resolution at this time on your form integration issue.
Our dev team will post response here when they have update on the status of the ticket I have submitted.
- matloftusAnswered on March 19, 2015 at 12:45 AM
After removing and recreating the integration, then performing some other edit on the form to enable the 'Save' button, then clicking 'Save', we see submissions propagating to Drive. I am not sure that this is a resolution as some posters mention that the integration works correctly initially then fails, but this information may be useful in diagnosis.
I'd be interested to hear if other Jotform users having this problem have any luck with this method.
- matloftusAnswered on March 19, 2015 at 12:48 AM
Yes, Google offline access authentication was successful
- JotForm SupportJanAnswered on March 19, 2015 at 08:50 AM
Glad to hear that that issue is resolved by re-integrating Google drive on your form.
Let us know if you need any help. Thank you.
- matloftusAnswered on March 19, 2015 at 08:41 PM
This issue is not resolved, as should probably be apparent from the numerous new threads on the issue. Any updates?
- JotForm SupportKiranAnswered on March 20, 2015 at 01:08 AM
Do you mean to say the integration stopped working again for you after your latest update? Sorry to see that the issue is still continued for you. Unfortunately, there is no update on the issue yet. One of our development team member is already looking into the issue and we'll post you through the thread once we have any update on the issue.
Thank you for your patience.
- guest_50213932121036Answered on March 20, 2015 at 09:54 AM
I have the same issue, and have tried the same sollutions with no luck.
- JotForm SupportKiranAnswered on March 20, 2015 at 11:03 AM
You are automatically subscribed to this thread. You'll also be notified through the thread once we have any update on the issue.
Thank you for your patience.
- matloftusAnswered on March 22, 2015 at 07:11 PM
Yes, a little while after re-integrating the integration failed again - similar to what is being reported in other threads. Some of these threads are not showing anymore, why is that? No solutions yet?
- JotForm SupportjonathanAnswered on March 22, 2015 at 08:26 PM
May I also inquire if you were perhaps doing any 'manual' modification on the side of Google drive. Specifically, on the Google drive folder created by the integration?
Most of the time, the primary caused of disconnected/broken integration were usually due also to modifications/changes done on the Google drive side when integration was previously working.
I just want to get more details as much as possible on the possible caused of the broken integration issue.
Some of the threads that described similar issue were already resolved. But indeed there are still some that are still open.
The bug ticket reported is still open and being investigated by our dev team. The developer assigned on the ticket will also provide us update on the status here when available.
- matloftusAnswered on March 23, 2015 at 02:48 AM
No, no modifications to the folders created at integration, except to add collaborators. Certainly, we modify the contents - removing them after processing.
- JotForm SupportWelvinAnswered on March 23, 2015 at 05:45 AM
Thank you for the additional clarification. I would like to mention again that this thread is already assigned to our developer. If updates are made, you should know it via this thread.
Thank you and our apologies!
- alp_denizAnswered on March 24, 2015 at 01:03 PM
A recent fix has been made and now it seems to work perfectly. Could you please let us know if you still have the issue?