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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I cannot see submissions when I download as EXCEL or CSV

    Asked by tevitol on March 02, 2015 at 02:28 AM


    I can see my form submissions on jotform site view but when I download as excel or csv there is no submissions, just titles you can see


    Page URL:

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    JotForm Support

    Answered by Welvin on March 02, 2015 at 08:55 AM


    I have no issues after downloading your form submissions to an excel file. All data are present in the file. It must be a temporary issue so please kindly try it again and update us here on how it goes.

    Thank you and I look forward to your reply.

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    Answered by TeomanAlsan on March 02, 2015 at 09:06 AM

    I have the exact same issue from like 6 hours.

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    JotForm Support

    Answered by Welvin on March 02, 2015 at 09:10 AM


    Please update your own thread instead of responding to some other threads. Here's your own thread about the problem: http://www.jotform.com/answers/525046.

    Thank you for your kind understanding on this matter.