What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to receive email notification

    Asked by marrese on March 02, 2015 at 06:32 AM

    Hello.  Im using your e-mail form on my website (arpamip2.weebly.com) and although it seems to accept input and responds with confirmation that -email was accepted sent, they are not being delivered to our e-mail servizio.impianti@arpa.puglia.it  I have checked all spam folders and settings and this is not the cause of the problem.  Can you please let me know what may be going on here?  Thank you so much for your time and assistance.

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    Answered by marrese on March 02, 2015 at 07:50 AM

    Sorry. Now it is solved.

    Inadvertitley I changed the psw of sender on our mail server without update on jotform. So jotform tried to send email with wrong psw resulting in comm deny.

    Updating psw on JOTFORM solved the problem.



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    JotForm Support

    Answered by Charlie on March 02, 2015 at 10:46 AM

    I'm glad that you have resolved the problem in your end. 

    You can also check this section of our User Guide for common email problems: http://www.jotform.com/help/chapter-12-Email+Problems.

    If you needed any assistance again or have other concerns, please do not hesitate to contact us again here.

    Thank you.