- lwheatleAsked on March 02, 2015 at 07:04 AM
why aren't the attendees that are signing up and filling out the form getting a confirmation email?
- JotForm SupportSeanAnswered on March 02, 2015 at 10:43 AM
I believe you are referring to this form: https://www.jotform.com/50125643564957
I checked the Auto Responder that you have configured for that form and it appears that you have your email address set in the Sender E-mail and the Reply-To E-mail fields.
I also checked your email logs and it was indicated that all your emails were successfully sent. Your email was not included in our bounce list either.
I would recommend changing the Sender E-mail to firstname.lastname@example.org and your issue should be resolved. It is possible that having the same email in both fields are causing a glitch with your notification. Even though they are marked as sent, it appears that they are not being delivered to the user. Do give this a try and let us know the outcome.