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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Auto Responder not sending notifications to form users

    Asked by lwheatle on March 02, 2015 at 07:04 AM

    why aren't the attendees that are signing up and filling out the form getting a confirmation email?

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    Answered by Sean on March 02, 2015 at 10:43 AM

    I believe you are referring to this form: https://www.jotform.com/50125643564957

    I checked the Auto Responder that you have configured for that form and it appears that you have your email address set in the Sender E-mail and the Reply-To E-mail fields.

    I also checked your email logs and it was indicated that all your emails were successfully sent. Your email was not included in our bounce list either.

    I would recommend changing the Sender E-mail to noreply@jotform.com and your issue should be resolved. It is possible that having the same email in both fields are causing a glitch with your notification. Even though they are marked as sent, it appears that they are not being delivered to the user. Do give this a try and let us know the outcome.