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    Error in Excel export

    Asked by e_rubio on March 02, 2015 at 07:33 AM


    I use Jotform for almost a year and I am very happy with it. It use to work very well but today I can not make a Excel list from the information the users uploaded in my form. When I do the export the excel file is empty.

    Can you please help me.

    Thank you very much.

    Emma Rubio

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    JotForm Developer

    Answered by hasan on March 02, 2015 at 08:06 AM

    Hi Emma,

    I tried to export Excel as you mentioned however I didn't encounter any problem.

    Could you please try again and if the problem persist let me know which of your form has problem?

    Have a nice day.

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    Answered by lukasz_draminski on March 02, 2015 at 08:28 AM

    I have same issue. Export to EXCEL or CSV generates empty file


    Export to PDF generates error:

    {"error":"WKPDF didn't return any data.

    Loading pages (1\/5)\n[> ] 0%\r[======> ] 10%\r[============================================================] 100%\rError: Failed loading page http: (sometimes it will work just to ignore this error with --ignore-load-errors)\n<\/pre>","success":false,"duration":"0.325"}
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    Answered by KadeJM on March 02, 2015 at 11:02 AM

    @ lukasz_draminski

    Thank you for reporting this issue and we do understand that you are experiencing the same problem as the original user with a similar issue but I have moved your issue to this new thread.

    In the future we ask that you please open up your issues if separate from the original via a new thread and thank you for your cooperation in advance.