What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I'm not receiving the completed forms by e-mail

    Asked by opabarbosa on March 02, 2015 at 09:19 AM

    Hey there guys, could you please help me out with this one?


    Thank you!



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    JotForm Support

    Answered by Welvin on March 02, 2015 at 11:24 AM

    Hi Octavio,

    Your form notification is configured correctly and emails are being delivered based on our logs. Here's how you can view your form email history: http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History.

    You have a custom email address as the recipient of the form. It is most likely that your service provider have blocked the emails from Jotform or the being filtered as spam. Kindly check that. If this is the reason, whitelisting us should help you fix it permanently. Here's how you can do that: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

    Also, check this guide: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Thank you and I hope that helps!