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    Notification emails not sending

    Asked by fusionfires on March 02, 2015 at 10:21 AM

    I've tried two email addresses but I'm not receiving any notifications. I can read them when I log into JotForm.

    Page URL:
    http://www.jotformeu.com/form/50603082058347

    Emails JotForm email receiving
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    Answered by Carina on March 02, 2015 at 11:50 AM

    I checked and one of the email notifications as an invalid email address:

    Our mail log shows that the email notifications are being sent to the address info@......uk:

    Have you checked the spam folder? Maybe your email provider is blocking the emails as they come from a noreply address. 

    I cloned the form and added a custom sender email. I made a test submission. Can you please confirm me if you received it?

    If you received it you can consider adding a custom sender email. You can see here more details on this matter:

    http://www.jotform.com/help/238-How-to-Add-a-Sender-Address-in-an-Autoresponder 

    Let us know if we can assist you further.