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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have been trying to send test mails but so far have not received a si

    Asked by Joyce Lim on March 02, 2015 at 10:52 AM

    I have been trying to send test mails but so far have not received a single one. I didn't change anything except recipient email and it is correct. What am I missing?



    This is a re-post of a comment on Explanation of Email Notification and Autoresponder Settings

    recipient recipient email and email
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    JotForm Support

    Answered by KadeJM on March 02, 2015 at 12:12 PM

    The reason why is because the "test email button" will only send to your account email address by default since that is what was populated into your email notifications by default.

    To test this more accurately since you have changed it you must fill in your jotform and submit it to yourself.

    Please see http://www.jotform.com/help/25-Setting-Up-Email-Notifications.