What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Viewing the Paypal IPN History Page

    Asked by HeatherThomas on March 02, 2015 at 10:52 AM

    Please tell me how to view a list of all payments that failed that I hit "complete". I didn't know what this was and just cleared about 5 of them but didn't realize their payments didn't go through. Is there a way to access all the ones we manually deleted?

    This is a re-post of a comment on How to view incomplete payments

  • Profile Image
    JotForm Support

    Answered by Jan on March 02, 2015 at 12:30 PM

    Hi there, 

    Clicking the "Complete submission" button will not process payments. It will just trigger the post-submission and put the data on the submissions list. 

    If you IPN is turned on, then you should be able to see it on the IPN History. Paypal keeps a history of IPN messages sent/not sent by their server. On the Paypal website, you should be able to see a link that says IPN History Page under IPN Settings.

    Helpful guides:



    Hope this helps. Thank you!