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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    Autoresponder Email changes are not saving

    Asked by stewthompson2 on March 02, 2015 at 11:01 AM

    I have tried a number of times to change the layout of the autoresponder email. After saving my changes this email reverts to the JotForm default.

    Page URL:
    http://form.jotformpro.com/form/50595508142960

    autoresponder email email JotForm layout
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    JotForm Support

    Answered by ashwin_d on March 02, 2015 at 12:24 PM

    Hello stewthompson2,

    Can you please confirm what changes you are trying to make in your form's autoresponder email template?

    I did check your form and found that you have enabled the "Hide Empty Fields on Emails" settings of your form. Please be noted that if this setting is enabled, you will not be able to edit the email alerts template to make any changes in the Question/Answer table. Please check the screenshot below:

     

    If you want to edit the "Question/Answer" table, you will have to actually click on "Unlock Data Table" button of your email template as displayed in the screenshot above.

    Hope this helps.

    Do get back to us if you meant to ask something else.

    Thank you!