What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My form freezes and I'm unable to complete it

    Asked by shewannarock on March 02, 2015 at 05:01 PM

    My form has been freezing with the error that a script is running (Script: http://d2g9qbzl5h49rh.cloudfront.net/js/vendor/autoFill.min.js?v=3.2.5875:12). I cannot get it to work (used Explorer, Firefox, Safari)

    Page URL:
    http://form.jotformpro.com/form/50478444277968

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    Answered by raul on March 02, 2015 at 06:43 PM

    I've checked your form and you've enabled the autofill feature and it's saving your form every 4 seconds and your form is quite long.

    Please disable this feature or increase the time that you've configured to auto save to every 5 minutes or so in order to make your form work normally.

    Let us know if this doesn't fix the issue.
    Thanks.