- hawrefsAsked on March 02, 2015 at 05:20 PM
My jotform account is full of popups and spam. I have reset my password for my account but it has not helped.
My account username is hawrefs, and email address is firstname.lastname@example.org
I look forward to your help.
- raulAnswered on March 02, 2015 at 07:51 PM
From what you're mentioning it seems like your computer is the one that has been infected with a virus/malware since our site does not show any popups. I suggest you to run full virus scan on your computer to remove any malware.
Should you require further assistance, please let us know.
- xquizitAnswered on June 17, 2015 at 08:16 AM
Hi. No Raul, I do believe the person above is correct.
I loaded a old contact form into my html editor with all its scripts from Jotform (that Ive copied directly from your Embed Form function) , and as I went to view it .....
(Bearing in mind that a person has to allow the scripts to test Jotforms),
the pc froze, I heard a install ping, and the next thing I was getting malware adverts EVERYWHERE.
Your scripts are definitely not being checked on your side.
- JotForm SupportWelvinAnswered on June 17, 2015 at 09:22 AM
I have moved your concern to this thread: http://www.jotform.com/answers/590386. I will attend to it shortly.