What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Popups and spam are being displayed when I login to my account

    Asked by hawrefs on March 02, 2015 at 05:20 PM

    Hi,

    My jotform account is full of popups and spam. I have reset my password for my account but it has not helped.

    My account username is hawrefs, and email address is referees@hawthornbasketball.com.au

    I look forward to your help.

    Andrew

    JotForm spammers jotform account my account
  • Profile Image

    Answered by raul on March 02, 2015 at 07:51 PM

    From what you're mentioning it seems like your computer is the one that has been infected with a virus/malware since our site does not show any popups. I suggest you to run full virus scan on your computer to remove any malware.

    Should you require further assistance, please let us know.
    Thank you.

  • Profile Image

    Answered by xquizit on June 17, 2015 at 08:16 AM

    Hi. No Raul, I do believe the person above is correct.

    I loaded a old contact form into my html editor with all its scripts from Jotform (that Ive copied directly from your Embed Form function) , and as I went to view it .....

    (Bearing in mind that a person has to allow the scripts to test Jotforms),

    the pc froze, I heard a install ping, and the next thing I was getting malware adverts EVERYWHERE. 

    Your scripts are definitely not being checked on your side.

    Bev

  • Profile Image
    JotForm Support

    Answered by Welvin on June 17, 2015 at 09:22 AM

    Hi Bev,

    I have moved your concern to this thread: http://www.jotform.com/answers/590386. I will attend to it shortly.

    Thanks