Popups and spam are being displayed when I login to my account

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    Asked on March 02, 2015 at 05:20 PM


    My jotform account is full of popups and spam. I have reset my password for my account but it has not helped.

    My account username is hawrefs, and email address is referees@hawthornbasketball.com.au

    I look forward to your help.


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    Answered on March 02, 2015 at 07:51 PM

    From what you're mentioning it seems like your computer is the one that has been infected with a virus/malware since our site does not show any popups. I suggest you to run full virus scan on your computer to remove any malware.

    Should you require further assistance, please let us know.
    Thank you.

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    Answered on June 17, 2015 at 08:16 AM

    Hi. No Raul, I do believe the person above is correct.

    I loaded a old contact form into my html editor with all its scripts from Jotform (that Ive copied directly from your Embed Form function) , and as I went to view it .....

    (Bearing in mind that a person has to allow the scripts to test Jotforms),

    the pc froze, I heard a install ping, and the next thing I was getting malware adverts EVERYWHERE. 

    Your scripts are definitely not being checked on your side.


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    Answered on June 17, 2015 at 09:22 AM

    Hi Bev,

    I have moved your concern to this thread: http://www.jotform.com/answers/590386. I will attend to it shortly.