What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Unfortunately, it is not possible to customize the submission's pdf output. Please be noted that submission pdf is generated from back end system and uses the same template. It is currently not possible to customize the look of the submission PDF.
This is a problem because we need to fax our forms. The shaded area that boxes the field names gets very dark when faxed. This makes it unreadable and they get refused.
Is there a solution to this?
As mentioned earlier, it is currently not possible to customize the submission PDF output in any way. It gets generated from our backend system using a common template.
You may like to take a look at our "Submission View" app and see if this fits into your requirement. Though it will not generate any PDF but you will be able to view submissions the way you want and print it to PDF.
Hope this helps.
Do get back to us if you have any questions.