What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cancel premium subscription.

    Asked by Luciana Gomes de Almeida Pinto on March 03, 2015 at 06:23 AM

    Hello, I would cancel my account and payments being made without my knowledge. I thought it would be charged only one time, but is coming every month. No more

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    JotForm Support

    Answered by ashwin_d on March 03, 2015 at 09:45 AM

    Hello Luciana,

    I'm sorry for the trouble caused to you.

    Please be noted that JotForm is a subscription based service. Your subscription remains active unless you cancel the subscription. 

    Upon checking your account "", I found that you have successfully cancelled your premium monthly subscription #INT141203-3586-85933S. You will not be billed again bit your account will stay premium until April 04, 2015 for the time you have already paid. After this date your account will automatically downgrade to free plan.

    Thank you!