We are not getting our forms notifications

  • LoriStepney
    Asked on March 3, 2015 at 6:56 AM

    We checked if it was because of the cap on how many entries we can receive each month but there were not enough entries that month for it to be because of the cap. It's frustrating because we're not receiving applications that should be coming through.

    Thanks

    Page URL: http://www.stepneygreen.towerhamlets.sch.uk/application.html
  • Sean
    Replied on March 3, 2015 at 9:52 AM

    I believe you are referring to this form http://www.jotformeu.com/form/43102799670358, correct?

    I checked the notification that you have configured for that form and it was appears that you have your nicola.smyth@stepneygreen.towerhamlets.sch.uk email address set as both the recipient and the sender.


    We are not getting our forms notifications Image 1 Screenshot 20

    Having such a configuration might be causing a conflict which results in your notifications not being sent. Can you try setting the Sender Email field to noreply@jotform.com to see if it will resolve your issue? Please do and let us know the outcome.


    Thanks

  • LoriStepney
    Replied on March 4, 2015 at 3:49 AM

    Thank you for the advice, I will try this and see if it makes a difference.

  • Ben
    Replied on March 4, 2015 at 9:06 AM

    Do let us know how it goes for you.