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    We are not getting our forms notifications

    Asked by LoriStepney on March 03, 2015 at 06:56 AM

    We checked if it was because of the cap on how many entries we can receive each month but there were not enough entries that month for it to be because of the cap. It's frustrating because we're not receiving applications that should be coming through.


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    Answered by Sean on March 03, 2015 at 09:52 AM

    I believe you are referring to this form http://www.jotformeu.com/form/43102799670358, correct?

    I checked the notification that you have configured for that form and it was appears that you have your nicola.smyth@stepneygreen.towerhamlets.sch.uk email address set as both the recipient and the sender.

    Having such a configuration might be causing a conflict which results in your notifications not being sent. Can you try setting the Sender Email field to noreply@jotform.com to see if it will resolve your issue? Please do and let us know the outcome.


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    Answered by LoriStepney on March 04, 2015 at 03:49 AM

    Thank you for the advice, I will try this and see if it makes a difference.

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    Answered by Ben on March 04, 2015 at 09:06 AM

    Do let us know how it goes for you.