What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Matrix radio and checkbox not submitting all selection

    Asked by riksaga on October 25, 2011 at 02:06 PM



    I am using the drop-down menu in you matrix forms but I just tried check boxes and radio buttons and data is not collected.




    you can look in my account and see the data is not captured.


    thank you



  • Profile Image
    JotForm Support

    Answered by abajan on October 25, 2011 at 03:24 PM

    I cloned your form, changed the recipient email in the notification from your address to mine, ran a test submission and can confirm that there's a problem. Only one selection showed up in each of the matrix fields even though I selected something in every row of each matrix. I'll submit a ticket for you and see if we can get this sorted out for you soon.

    Our apologies for any inconvenience caused.

  • Profile Image

    Answered by emrew86 on October 26, 2011 at 10:03 AM

    Hi riksaga, you are not using this feature correct. You should not push "enter button" twice.

    You should use like that.

  • Profile Image

    Answered by riksaga on November 03, 2011 at 10:55 PM

    awesome thankyou,


  • Profile Image

    Answered by paoloumali on November 03, 2011 at 11:02 PM

    It seems this is all sorted out now. Please make sure to keep your values in each lines as the script iterates on each one. This applies to almost all items where you have an array of data.

    Just let us know if you need help. Thank you again for using JotForm.