What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form showing all hidden fields

    Asked by WTTI on March 03, 2015 at 10:09 AM

    Hello!  First, I want to say that the program works really well.  We have been happy with everything and find the forms easy to create and use.

    I have had about 70 submissions since we began using the form.  I even managed to find direction on adding order numbers, which really helped us stay organized.  

    Recently, a customer submitted order number 25.  Unfortunately, the form went haywire with this submission and every field on the form showed up in the submission.  The only field that did not show was one of the required fields where the customer would attach a photo.  The other error was on order number 32.  On this submission some, but not all, of the other hidden fields show.

    Can you please take a look at this issue? It has not happened for 70 times and for whatever reason it occurred for this particular person 2 times.  I had to go back and contact this customer twice and that doesn't look good.  Please let me know if you have any ideas.

    Screenshot
    problem all Submissions hidden create find
  • Profile Image
    JotForm Support

    Answered by Charlie on March 03, 2015 at 11:33 AM

    Hi,

    Your form seems to work properly. May I know if you are embedding  your form in a website or are you using the direct link to let your users to fill it out?

    If you have the form embedded in a website, please do share us the link so that we can check it out. You may also try using the iFrame embed code to avoid code conflicts or problems: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code.

    We'll wait for your response.

    Thank you.